Frequently asked questions
FAQ
Our Journals
I handcraft each leather traveler's notebook in Los Angeles, California.
As every journal is crafted to order, please allow 14 business days for production before shipping. Once it's ready to ship out, you will receive an email with the tracking number.
Italian vegetable tanned leather from tanneries I trust. It starts firm, softens with use, and develops character over time.
No, and that is what makes it special. Vegetable tanning keeps natural details like gentle color shifts, light striations, small scars, and unique grain. These are normal and make each piece one of a kind.
Patina is the soft sheen and deeper tone that builds with time, light, and the oils from your hands. Your cover will slowly grow richer and more personal.
The listing is for the leather cover only. It fits traveler style inserts in the size you choose.
Customization
I can stamp up to 15 characters. Letters, numbers are welcome. Hearts, stars, smiley face, four leaf clover, sparkle emoji, and sun symbols are available. Please keep hearts and stars to two each. Add your text at checkout or email for custom placements for the embossing at hello@notrajournals.com
Please note: Custom requests or order changes will only be honored after you receive a confirmation email from us.
Yes! You can simply select "add charms" under your notebook customizations or buy charms separately under our charms collection.
Care
Leather Care: Wipe gently with a clean, dry cloth. If desired, apply a small touch of leather balm with a soft cloth, let it absorb, then lightly buff. Avoid water, harsh cleaners (alcohol or solvents), and direct heat. If it gets wet, blot and let it air dry naturally.
Grommet Care: Brass grommets with a colored finish may naturally patina with time and touch. To brighten, gently polish with a cotton swab and a brass cleaner like Brasso, avoiding contact with the leather.
Orders & Returns
Each cover is made to order. I am not able to accept returns, but if anything arrives damaged or not quite right, email hello@notrajournals.com and I will take care of it. For timing and delivery details, see the Shipping and Returns page.
You can request a change within 24 hours of purchase. After that I may have already started your cover.
Please note: Custom requests or order changes will only be honored after you receive a confirmation email from us.
Yes. I am happy to include a short gift note. Add it at checkout or email me with your order number.