Refund policy
Made-to-Order & Personalized Items
Each Notra journal cover is individually handcrafted to order according to your selected specifications.
Due to their made-to-order and personalized nature, these items are considered final sale and are not eligible for change-of-mind returns or exchanges, except where required by applicable law.
Please review your selected size, leather color, cord color, embossing, and other customization details carefully before placing your order.
All other purchases are also final sale, unless otherwise stated at the time of purchase or required by applicable law.
Changes & Cancellations
Orders may be cancelled within 24 hours of purchase by contacting hello@notrajournals.com.
Requests for modifications must also be submitted within this period and are subject to production status and approval. Changes are confirmed only when written confirmation has been provided by Notra Journals.
After 24 hours, orders generally enter production or processing and cannot be modified or cancelled under our voluntary cancellation policy, except where required by applicable law.
Damaged, Defective or Incorrect Items
Every order is carefully inspected before shipment. If your item arrives damaged, defective, or different from what you ordered, please contact hello@notrajournals.com with your order number and a description of the issue.
Photographs are appreciated where available, as they can help us review and resolve the matter more efficiently.
We will carefully review your request and work with you to find an appropriate resolution in accordance with applicable consumer protection laws.
Natural Leather Characteristics
We work with genuine leather, which naturally varies in grain, texture, color, and markings. Over time, the leather may develop a unique patina.
These natural characteristics are part of the material and do not, by themselves, constitute defects.
This does not affect your rights if an item is defective, misdescribed, or otherwise fails to meet applicable legal requirements.
EU & UK Withdrawal Rights
Consumers in the European Union and United Kingdom generally have 14 days after delivery to withdraw from eligible online purchases without providing a reason.
Goods genuinely made to the customer's individual specifications or clearly personalized are exempt from this statutory change-of-mind withdrawal right where permitted by applicable law.
For eligible purchases, you may exercise your withdrawal right by emailing hello@notrajournals.com with your order information and a clear statement of your decision to withdraw. You may also use our model withdrawal form.
After notifying us, eligible goods must be returned within 14 days, unless applicable law provides otherwise. Please contact us for return instructions.
Customers are responsible for the direct cost of return shipping for change-of-mind withdrawals, unless otherwise agreed or required by law.
We will reimburse eligible payments, including standard outbound shipping charges where required, within the applicable legal timeframe. Where permitted, reimbursement may be withheld until the returned goods or satisfactory proof of return shipment have been received.
Additional shipping charges for an upgraded delivery service are generally nonrefundable under statutory withdrawal rules.
Where permitted by law, a deduction may be made for any reduction in value resulting from handling beyond what is necessary to inspect the goods.
These provisions do not affect statutory rights relating to defective, damaged, incorrect, or nonconforming goods.
Refunds
Where a refund is approved or required by law, it will be issued to the original payment method, unless otherwise agreed where permitted.
Refunds will be processed within applicable legal deadlines. Additional time may be required for your bank or payment provider to reflect the funds.
Contact
For questions regarding returns, cancellations, or an existing order, please contact hello@notrajournals.com.