Shipping policy
Production & Processing
Each Notra journal is handcrafted to order in our Los Angeles studio.
Please allow up to 14 business days for production and processing before shipment, unless a different timeframe is stated on the product page or at checkout.
Business days exclude weekends and U.S. public holidays. Production timelines are separate from shipping transit times.
In the event of an unexpected production delay, we will notify you and provide a revised shipping estimate as soon as reasonably possible. All timelines remain subject to applicable consumer protection laws.
Shipping & Delivery
We ship within the United States and to select international destinations.
United States
- Complimentary standard shipping on orders over $50.
- Estimated transit time: 1–5 business days after dispatch.
- Shipping fees for orders under $50 are calculated at checkout.
International
- Flat-rate shipping: $18.99.
- Estimated transit time: 1–3 weeks after dispatch.
Delivery times are estimates and may vary according to destination, carrier operations, weather, public holidays, and customs processing.
Delivery dates are not guaranteed unless expressly agreed upon.
International Duties & Customs
International orders may be subject to import duties, VAT, taxes, customs clearance fees, and other charges imposed by the destination country.
Unless otherwise indicated at checkout, these charges are not included in your purchase total and are the responsibility of the recipient, to the extent permitted by applicable law.
Recipients may be required to provide documentation, complete customs clearance procedures, or pay applicable import charges before delivery.
Delays arising from customs processing or incomplete recipient information may occur. Notra Journals remains responsible for any obligations that cannot lawfully be excluded.
Order Tracking
A shipping confirmation email containing tracking information will be sent once your order has been dispatched.
Please allow up to 48 hours for tracking information to become available.
We recommend monitoring international shipments, as customs authorities or local carriers may require additional information.
Shipping Addresses
Please ensure that your shipping address is accurate and complete before placing your order.
For corrections, contact hello@notrajournals.com as soon as possible. We will make reasonable efforts to accommodate changes before dispatch.
Once a shipment is in transit, address changes may not be possible.
Returned & Unclaimed Shipments
Packages may be returned due to incorrect or incomplete addresses, refused deliveries, unpaid customs charges, or failure to collect within a carrier's designated timeframe.
Where reshipment is possible, additional shipping charges may apply.
Any refund eligibility will be determined under our Returns & Refunds Policy and applicable law. Reasonable, documented costs attributable to unsuccessful delivery may be deducted or charged only where legally permitted.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact hello@notrajournals.com with your order number and relevant details.
For damaged deliveries, we recommend contacting us promptly, preferably within seven days, and retaining the packaging where practical.
Photographs may help us investigate the issue with the carrier.
We will review the circumstances and provide any remedy required by applicable law. The recommended reporting period does not limit your statutory rights.
Shipping Delays
We make every effort to dispatch orders within the stated processing timeframe.
If we become aware that we cannot ship within the promised period, we will provide notice of the delay, an updated shipment estimate where available, and the applicable opportunity to consent to the delay or cancel for a refund.
Nothing in this policy excludes rights or remedies that cannot lawfully be limited.
Contact
For shipping questions or assistance with your order, please email hello@notrajournals.com.